PK999 Game Privacy Policy

1. About This Policy

This Privacy Policy applies to all services provided by PK999 Game at pk999game.onl, including the website, the mobile app for Android and iOS, and all features accessible through a registered player account — such as cricket and PSL sports betting, slot games, fish games, live casino, and PKR deposits and withdrawals.

By registering a PK999 Game account or using any part of the platform, you acknowledge that you have read this Privacy Policy and understand how your personal information is handled. This policy should be read alongside the Terms and Conditions, which together form the full agreement between you and PK999 Game.

If you have questions about anything in this policy, the support team is available via live chat on the website and the mobile app around the clock, seven days a week.

2. What We Collect

PK999 Game collects personal information in three main ways: information you provide directly when registering or using the platform, information generated automatically through your use of the platform, and information received from payment providers when you make a PKR deposit or withdrawal.

3. How We Use Your Data

The personal information PK999 Game holds about you is used for the following purposes — and no others:

• Creating and managing your PK999 Game player account.
• Processing PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer and card channels.
• Verifying your age and identity as required by our platform policies.
• Settling sports bets on cricket, PSL matches, T20 series, football and esports markets.
• Providing live casino, slot game s and fish game services.
• Sending account-related notifications such as deposit confirmations, withdrawal status updates and security alerts.
• Responding to support queries submitted via live chat or other contact channels.
• Detecting and preventing fraudulent activity, bonus abuse, duplicate accounts and other prohibited conduct described in our Terms and Conditions.
• Improving the platform — analysing how players navigate the site and app to identify areas where the experience can be improved.
• Applying responsible gaming tools where requested, such as cooling-off periods or account self-exclusion.

4. Payment Data and PKR Transactions

All financial transactions on PK999 Game are conducted in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal, your transaction details are passed to the relevant payment provider — JazzCash, Easypaisa, Raast, your bank or your card network — to process the transfer.

• PK999 Game does not store full card numbers, CVV codes or mobile wallet PINs. Only a reference identifier and the last four digits of a card (where applicable) are retained for transaction matching purposes.
• Payment data shared with third-party processors is governed by those providers' own privacy policies in addition to this one.
• Transaction records — amounts, dates, payment method type, and status — are retained as part of your account history for account management and security purposes.
• All payment data is transmitted over encrypted connections. PKR transaction data is never sent or stored in plain text.

5. Cookies and Tracking

PK999 Game uses cookies and similar technologies on the website and mobile app. Cookies are small data files stored on your device that help the platform function correctly and allow us to understand how the site is being used.

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in while you navigate between pages, and security cookies that help detect unusual login activity.
• Functional cookies — remember your preferences such as your preferred language setting, last-used payment method type and game lobby display options.
• Analytics cookies — collect aggregated, anonymised data about how players move through the site and which features are most used. This data is used to improve the platform and does not identify you individually.

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect the functionality of the PK999 Game platform, including the ability to stay logged in or complete transactions.

6. Data Sharing

PK999 Game does not sell your personal data. We share data only in the following limited circumstances:

• Payment providers — JazzCash, Easypaisa, Raast, banks and card networks receive only the transaction data necessary to process your PKR deposit or withdrawal.
• Game providers — third-party casino game and slot providers may receive a player session identifier to load your game session. They do not receive your full name, payment details or contact information.
• Identity verification services — where document verification is required, your submitted documents may be processed through a secure third-party verification service. This service is bound by confidentiality obligations and does not retain your documents beyond the verification process.
• Legal obligations — PK999 Game may disclose personal data if required to do so by a valid legal process or to protect the rights and safety of the platform and its users.
• Fraud prevention — in cases of suspected fraud, money laundering or serious account abuse, relevant account information may be shared with other platforms or industry bodies as part of coordinated fraud prevention efforts.

7. Data Retention

PK999 Game retains your personal data for as long as your account is active and for a reasonable period after account closure to handle any outstanding queries, disputes or security reviews. The following general retention principles apply:

• Account information and transaction history are retained for a minimum of five years after the last account activity to support account audit and dispute resolution.
• Identity verification documents are retained for the period required by our verification policy, after which they are securely deleted.
• Support chat transcripts and communication records are retained for up to two years for quality assurance and dispute reference purposes.
• Session and device data used for security monitoring is typically retained for up to twelve months.
• Where you have requested account closure, your data will be marked for deletion in accordance with this retention schedule. Residual backup copies may persist for a limited additional period before being permanently removed.

8. Your Rights

As a PK999 Game player, you have the following rights in relation to your personal data. To exercise any of these rights, contact support via live chat or email using the details in Section 12.

• Right to access — you can request a copy of the personal data PK999 Game holds about you at any time.
• Right to correction — if any information on your account is inaccurate or out of date, you can request that it be corrected.
• Right to deletion — you can request that your personal data be deleted. Note that some data may need to be retained for the minimum retention periods described in Section 7, and deletion requests cannot be fulfilled where data is needed to resolve an open dispute or legal matter.
• Right to object to marketing — you can opt out of promotional communications at any time without affecting your access to the platform.
• Right to data portability — you can request a structured copy of the data you have provided to PK999 Game, in a format that can be transferred to another service where technically feasible.

9. Children's Privacy

PK999 Game is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Registration requires confirmation that you are at least 18 years old, and we may request documentary proof of age at any point.

If PK999 Game becomes aware that personal data has been collected from a person under 18, the associated account will be suspended immediately, any funds held will be dealt with in accordance with our Terms and Conditions, and the personal data will be deleted as promptly as possible.

If you believe a minor has registered on the PK999 Game platform, please contact support immediately so that the account can be reviewed and actioned without delay.

10. Security Measures

PK999 Game takes data security seriously. The following technical and organisational measures are in place to protect your personal information:

• All data transmitted between your device and the PK999 Game platform is protected using TLS encryption.
• Personal data stored on our systems is encrypted at rest.
• Access to player data within PK999 Game is restricted on a need-to-know basis. Staff who do not need access to player data as part of their role do not have it.
• Login sessions are protected with session tokens that expire after a period of inactivity.
• Unusual login activity — such as access from an unrecognised device or location — triggers additional account security checks.
• Our security practices are reviewed regularly and updated as standards evolve.

11. Updates to This Policy

PK999 Game may update this Privacy Policy from time to time to reflect changes in how we operate, changes in the services we offer, or to keep up with evolving best practices in data handling. When we make changes, the updated policy will be published on this page with a revised date at the top.

For significant changes — particularly those that affect how your data is used or shared — we will make reasonable efforts to notify registered players via the contact details on their account. Your continued use of the PK999 Game platform after a policy update constitutes acceptance of the revised terms.

We recommend checking this page periodically, especially if you are making a new deposit or updating your account information, to ensure you are aware of the current version of this policy.

12. Contact and Data Queries

For any questions, concerns or requests relating to this Privacy Policy — including data access requests, correction requests or concerns about how your information has been handled — you can contact the PK999 Game support team through the following channels:

• Live chat — available on the website and mobile app, 24 hours a day, 7 days a week. This is the fastest way to reach us.
• Email — write to us at [email protected] (please type this address manually into your email client — it is displayed as plain text only).

When contacting us about a data matter, please include your registered account username or email address so we can locate your account and respond accurately. For identity-sensitive requests such as data access or deletion, we may ask you to verify your identity before we can proceed.